So we can pretty much bet that if you live on this earth then we'll find a way to reach you!
Are you still packing and shipping during the Coronavirus restrictions?
Yes, we are very safely continuing to pack and ship your goodies, while also practicing excellent hygiene and social distancing rules.
We are experiencing some shipping delays to what is outlined below and interruption to order-tracking updates from our service providers. You can find more details on this here. We ask for your patience and trust that we're all doing our best. If you require further information, please get in touch with us at firstname.lastname@example.org.
Due to availability of flights and some country-wide shutdowns, our international shipping has been impacted. In some instances we will be unable to ship your order until services resume. We will endeavour to get your order to you as soon as possible, but please anticipate extensive delays. If you require further information, please get in touch with us at email@example.com.
Where do we ship?
We ship all items Australia-wide!
We also ship small items internationally, including cushions, throws, bedlinen, bath towels, and small decorative items. We are currently unable to ship very fragile items os however. If you are unsure about a particular item, don't hesitate to contact us at firstname.lastname@example.org
How much does shipping cost?
We like to keep things simple around here so we offer flat-rate shipping. Please see the table below:
Orders under $100
Orders $100 and over
International* - small items only
United States + Canada
Rest of the World
* International buyers - please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be. Larger items such as floor cushions, rugs, large bedcovers, etc. may require additional shipping charges in addition to the indicated flat rate above, please contact our customer service team at email@example.com to inquire about possible additional charges before placing your order.
How is my order shipped?
We use a number of different couriers, including Australia Post and Star Track. This depends on your location and which items you have ordered.
Do I need to place my order by a certain date to meet the 2021 Festive Shipping Cutoff Dates?
Yes, you sure do! Please see the dates below which indicate date the order must be received by:
November 26th - for pre-Christmas arrival
Australia - Parcel Post
Orders need to be received by 6th December
Australia - Express
Orders need to be received by 13th December
AND GUESS WHAT?! We’re now offering click & collect from our HQ in Bayswater, VIC. A $15 flat rate Express Post option for customers in Australia is now also available if time is of the essence! Please find these new options at checkout.
When will you ship my order?
**Please note dispatch time is currently extended up to 10 business days due to high volume before the Christmas holiday**
Orders are processed as quickly as possible, generally within 2 - 5 business days of order placement but can be a little longer during busy times such as online sales and new collection arrivals.
For Australian customers, it will typically take approximately 2 - 5 business days to receive your order once it has left our warehouse. However, orders to west coast and rural destinations can take up to 10 days. We will provide you with a tracking number once your order has been dispatched. We recommend shipping to a a location where someone will be present to sign for your order, such as a work address. If this is not possible please leave instructions during checkout giving authority to leave without a signature. This will be at your own risk.
For international customers, it will typically take 10-20 business days to receive your order. Where possible, we will provide you with a tracking number once your order has been dispatched.
Do you deliver to a PO Box?
Yes, we can deliver to a PO Box. As we require a signature as proof of delivery, a calling card will be left for larger parcels.
How will I know when my order has been shipped?
We'll be keeping you in the loop throughout the ordering and shipping process. An email with tracking details will be sent to you as soon as your order has been dispatched.
Shipping delays or damages
What if my order is delayed or damaged during shipping?
Unfortunately accidents do happen. If there is a delay with your order due to inclement weather, we will do our best to notify you. Your tracking number also includes information on how to contact the shipping carrier.
All of our products are carefully packaged to prevent breakage in transit. If your order is damaged during shipping, please photograph the inside and outside of the box and keep all contents and packaging for insurance claim purposes. Please contact us within 3 days of the arrival of your package for instructions.
Sage and Clare is in no way responsible for any delays in shipping, damages in transit, packages not received, arrival of your order at the wrong location due to incorrect delivery address or international customs issues.
Can't find your answer?
Contact us via firstname.lastname@example.org for more information.